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What is Managed IT Services?

Companies of all sizes are realizing that their budget doesn’t have to dictate the quality and consistency of their IT support, especiallywhen it comes to Managed IT Services. At Acadeus, for a fraction of what it would cost to hire one full time employee, you receive the support of a full team of IT professionals. Under a Managed IT Services agreement, you receive remote monitoring 24/7, patch management, anti-virus, anti-spam, message archiving, and more of our proactive automated maintenance tools. If you value a well-maintained network and your employees’ productivity, you will want to leverage this proactive, fixed-rate service.

Why you should consider Managed IT Services?
 

Peace of Mind. We discover and fix problems before they can negatively affect your business. We protect your systems from viruses, hackers, spyware, and malware.

Better Cost Control. You won’t have to deal with unpredictable invoices for IT: with Managed Services, we keep IT costs stable and predictable. Whether you call on us 5 times or 50, your monthly bill is the same. Predictable and easy to manage.

Increased Computer Performance. Without regular, thorough maintenance, technology will degrade in performance over time, causing your systems to slow down, hang up, and crash. We make sure your systems receive the consistent maintenance it needs for maximum speed, performance, and reliability.

Less Computer Downtime. Our proactive monitoring systems allow us to prevent issues from becoming problems. We aim for reliability by keeping your systems updated so there are fewer, if any, disruptions to your productivity and the security of your data.

Unlimited Strategic Advice. We are your IT department. As such we will advise you with technology recommendations for planning and budgeting purposes, advice on vendor management and procurement, and other executive-level decisions.

Faster Response. We are a team of experts. Don’t wait in line for that one IT guy to get to your issue. Our HelpDesk is a fully integrated system that unites our resources to give you access to all of our experts – whenever you need them.

Efficient Resolution. We can resolve 75% - 80% of issues remotely. There’s no need for you to wait for a technician to arrive on-site. But when we do need to be there, we are staffed to dispatch quickly and we passionately strive to minimize your downtime.

Focus on Your Business. Don’t let your time and energy get consumed by equipment failure, vendor management, procurement, software updates, data security, industry compliance, or otherwise. Do what you do best and let Acadeus run your IT department so you can focus on growing your business.

Secure, Reliable, Recoverable Data. Most companies are at risk. If you are like most of our clients, their data - and their ability to store, access, and secure it - is of utmost importance. We ensure you have a solid backup and disaster recovery plan.  

Is Managed IT Services more expensive?

With Managed IT Services, we perform the responsibility of an entire IT department at a fraction of the cost. If you consider the real cost of downtime- the more significant issues associated with unmaintained systems, and the higher cost of “drop everything this is an emergency” repairs-Acadeus can provide better, faster service without charging more.

How are Managed IT Services priced?

Acadeus has been serving the Gallatin Valley with IT support services since 1995, giving us decades of knowledge to accurately gage IT support needs for companies of virtually any size. With that experience and knowledge, we are able to establish a fixed monthly fee based on the number your organization’s of users and current serviceable technology in place. In some cases, organizations only want or need limited scope managed services. For example, a company that is comfortable managing their own desktop environment may rely on Acadeus for network or server-level maintenance and support. With limited-scope contracts, we take into account the work required and price accordingly.

 

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